Last night, after I finished the book I was reading (Mélusine, by Katherina Addison, the first in a series I’ll be writing about once I’ve finished them all), I went to open the next one in my NOOK app on my tablet and discovered the entire thing was blank. It said there were a bunch of pages in the book, but no matter how many times I swiped forward, I could never make it to page 2 or get any kind of anything to appear on the page. It was frustrating since it wasn’t time to get ready for bed yet but it was too late to really start anything new. Plus, you know, I’d bought an ebook that had turned out to be entirely useless to me. Nothing I did could fix the file (or the file of the 4th book in the series, which was bugged in the same way), so I found the support line, spent forty slow minutes trying to troubleshoot the problem with someone on their online helpdesk (which, to give this person their due, was available at eleven at night, central time, and seemed to be fairly competent at their job) only to eventually be given a refund since nothing they did seemed to resolve the problem for me. It was annoying and, sure, I got my money back, but I didn’t want money. I wanted to read the book!